OpenSea launches verified customer support to fight Discord scammers

[ad_1]

On Tuesday, OpenSea and NFT communications platform Metalink announced a new partnership aimed at preventing social engineering attacks carried out through Discord DMs. As The Verge previously reported, some confidence tricksters have made millions of dollars by posing as customer service agents in OpenSea’s official Discord server and tricking NFT holders into sharing details that will let the scammers take control of their cryptocurrency wallets.

OpenSea hopes to mitigate these scams by using Metalink, which operates a “token gated” communications platform so that only users holding certain NFTs in their cryptocurrency wallets will be able to get access. When they do so, they’ll be connected with authenticated OpenSea support representatives, theoretically cutting out potential scammers from the loop.

“OpenSea will be partnering with Metalink as we seek to engage more deeply with the NFT ecosystem,” said OpenSea’s head of community Stevey Tromberg in a statement. “Our goal is to create a direct channel for you to interact with OpenSea to get support, offer feedback, receive updates, and to share any other information that will help us better serve you.”

According to a press release from OpenSea, staff will spend a few hours each day handling support requests through the Metalink platform, and initially these requests will be restricted to users who hold an NFT from Metalink’s supported collections: Bored Ape Yacht Club, World of Women, CyberKongz, and a handful of others.

Safety announcement reads: Remain vigilant when using Discord, crypto platforms and managing your funds. OpenSea staff will never: - Contact you in DMs first - Ask for your wallet seed phrase - Invite you to a different server - Ask you to click a link to “fix” your wallet We recommend that you block DMs .

A safety announcement shared in the official OpenSea Discord.

The announcement is significant in that it includes an admission from OpenSea that Discord, the go-to community building platform for cryptocurrency and NFT projects, is no longer viable as a way to provide customer support.

Social engineering attacks have plagued NFT Discords in general, and the chat platform says it is also working harder to prevent these attacks from happening. But there’s only so long that OpenSea, a dominant force in the NFT economy, can keep pushing the message that “all DMs are scams” before pressure mounts to do something about it.

OpenSea’s Discord server remains active and will still be used for many other kinds of official messaging from the company. But the move toward another service for sensitive communications will likely have other NFT projects weighing their options.

[ad_2]

Source link

Related articles

Xbox Series X consoles are available for Best Buy’s Totaltech members

The Xbox Series X is sometimes a little easier to buy than Sony’s PlayStation 5, but that doesn’t mean it’s a simple endeavor. The good news is that Best Buy has...

Our Flag Means Death creator David Jenkins fancies a fine narrative fabric

For many people, Our Flag Means Death was an unexpected history lesson about the adventures of Stede Bonnet, the real 18th-century pirate who loved the high seas almost as much as...

How to change your default browser in Windows 11

If you’ve updated your PC from Windows 10 to Windows 11, you may have noticed that when you click on a link for a website, a PDF document, or a variety...

Fortnite’s Zero Build mode is bringing people back to the game

Fortnite’s latest season kicked off a big shakeup: developer Epic Games removed building, perhaps the game’s most iconic feature, from the core battle royale modes. It was a risky move that...

What Elon Musk’s Twitter ‘free speech’ promises miss

Thursday morning, Elon Musk offered to buy Twitter to save free speech. “I invested in Twitter as I believe in its potential to be the platform for free speech around the...

Latest articles