Apple will no longer repair iPhones marked as missing

[ad_1]

Apple Stores and authorized service providers will no longer repair iPhones that have been reported as missing through the GSMA device registry, according to an internal memo obtained by MacRumors. The company now requires repair technicians to deny users a repair if they’re notified of its missing status in the MobileGenius or GSX systems they use to service customers.

The GSMA device registry is a database of device serial numbers with information about each device’s status. For example, if someone reports their phone as stolen to law enforcement, the authorities may flag the device through GSMA, which can help repair providers identify a device as missing if it ever comes into their shop.

Apple’s new policy is designed to prevent its repair providers from fixing phones that may have fallen into the wrong hands. It builds on its existing rules that bar technicians from removing a device’s Activation Lock unless the customer can provide proof that they purchased it. Apple will also refuse to perform a repair if users put their device in Lost Mode through the Find My app, which locks the device and displays contact information on the lock screen.

The company still hasn’t publicly confirmed MacRumors’ findings. The Verge reached out to Apple with a request for comment but didn’t immediately hear back.

[ad_2]

Source link

Related articles

Xbox Series X consoles are available for Best Buy’s Totaltech members

The Xbox Series X is sometimes a little easier to buy than Sony’s PlayStation 5, but that doesn’t mean it’s a simple endeavor. The good news is that Best Buy has...

Our Flag Means Death creator David Jenkins fancies a fine narrative fabric

For many people, Our Flag Means Death was an unexpected history lesson about the adventures of Stede Bonnet, the real 18th-century pirate who loved the high seas almost as much as...

How to change your default browser in Windows 11

If you’ve updated your PC from Windows 10 to Windows 11, you may have noticed that when you click on a link for a website, a PDF document, or a variety...

Fortnite’s Zero Build mode is bringing people back to the game

Fortnite’s latest season kicked off a big shakeup: developer Epic Games removed building, perhaps the game’s most iconic feature, from the core battle royale modes. It was a risky move that...

What Elon Musk’s Twitter ‘free speech’ promises miss

Thursday morning, Elon Musk offered to buy Twitter to save free speech. “I invested in Twitter as I believe in its potential to be the platform for free speech around the...

Latest articles